Shipping & Delivery Policy
1. Shipping Coverage
We currently ship to selected regions based on service availability. Shipping locations and options will be displayed during checkout.
2. Order Processing
- Orders are typically processed within 2–5 business days after payment confirmation.
- Customized or special-order items may require additional processing time.
3. Delivery Timeline
Estimated delivery timelines vary by product type and location:
- Standard Products: 5–10 business days
- Bulk or Fragile Hardware Items: 7–14 business days
Delivery timelines are indicative and may vary due to external factors such as logistics constraints, weather, or regional regulations.
4. Packaging & Handling
All products are professionally packaged to ensure safety during transit, especially for fragile bathroom and kitchen hardware.
5. Shipping Charges
Shipping fees, if applicable, will be clearly shown at checkout and may vary based on:
- Order size and weight
- Delivery location
- Special handling requirements
6. Delivery Confirmation
Customers are advised to inspect packages at the time of delivery. Any visible damage or discrepancies should be reported immediately to the delivery personnel and to Viossi customer support.
7. Delays & Force Majeure
Viossi is not liable for delays caused by circumstances beyond our control, including natural events, transportation disruptions, or governmental restrictions.
8. Failed or Returned Deliveries
If a delivery fails due to incorrect address details or customer unavailability, re-delivery charges may apply. For shipping assistance, contact support@viossi.com